Returns & Exchanges/ Shipping Times
We fulfill orders within 3-5 business days from when the order is received.
PLEASE NOTE: We ship USPS and they have been overwhelmed with shipments these days due to the increased volume from retailers around the world switching to e-commerce practices. The likelihood of shipping delays is very high and we wish that we could do something more to help them out. However, once we place the order in their hands, on-time delivery is out of our control. Please allow them extra time and patience with the delivery of your order. If you have specific questions in regard to the delivery of your order, please use the tracking number that was emailed to you and contact your local post office for more information.
Right now, in lieu of the global pandemic, international orders can take up to six weeks and sometimes longer to arrive.
All sales are final, we do not accept returns unless the item was damaged in transit.
We are not responsible for lost or stolen packages on international or domestic orders. Please contact your local post office to file a claim should your package become lost or stolen.
We will exchange any piece if they meet the following conditions:
Exchanges must be in their original, unworn condition and postmarked to Borcik Jewelry within 7 days of your order being delivered to you. If your return is postmarked more than 7 days passed your delivery date, we cannot exchange your piece.
(example: Your package is delivered to you on Monday, May 1st. If you change your mind and would like to return it, your return package must be postmarked (shipped) by that Sunday, May 7th, back to Borcik Jewelry.)
We will exchange ANY piece if they meet the following conditions:
Because each piece is made with love and we work really hard to make sure it's portrayed correctly in photos with natural light and minimal editing, we fulfill refunds on a case by case basis. If there is any problem with your order we are more than happy to work through that with you. We are really nice, and love our customers ♡
- To start your return/exchange, please email: firstname.lastname@example.org and we will send you the required information for exchanges
- Customers are responsible for ALL shipping fees. ALL shipping fees are non-refundable.
- Borcikjewelry.com recommends you ship your package with insurance and use a trackable shipping method.
- Exchanges and store credits are processed within ten (10) business days after receipt of package.
- All sales are final on international / Canadian orders. We are not responsible for lost or stolen packages on international or domestic orders. We do not refund or accept exchanges on international / Canadian orders and all custom fees are the responsibility of the recipient.